# Blacklist Appeal User Guide

### **1. Introduction**

Welcome to the newly added **Blacklist Appeal** feature in Trustformer KYT!\
During risk assessments performed by Trustformer KYT, certain addresses may be flagged as blacklisted. If you believe an address has been incorrectly flagged, this appeal function provides a convenient channel for you to **submit an appeal and upload supporting evidence**.

This guide will walk you through the full appeal process, including how to access the appeal entry point and how to submit your appeal, helping you complete the process smoothly and effectively.

### **2. Appeal Entry Point & Operation**

#### **2.1 Conditions for Displaying the Appeal Entry**

In the risk screening page of Trustformer KYT, the blacklist appeal option will only appear if **both** of the following conditions are met:

* **Hash Type:** Must be of the **Address** type.
* **Blacklist Type:** Must be a general blacklist **excluding** the following categories:
  * Terrorist Financing
  * USA Political Blacklist
  * Sanctions
  * Tumbler Mixer

#### **2.2 Accessing the Appeal Entry**

* **Location:**\
  When the above conditions are satisfied, you will see a **“Contact Us”** button on the risk detection result page.
* **Instructions:**\
  Click the button and a pop-up **Appeal Form Window** (DIV modal) will appear.

<figure><img src="/files/Sd9n3ZOzIsJqZpabegQF" alt=""><figcaption></figcaption></figure>

### **3. Appeal Form Fields & Instructions**

Once the appeal form window appears, please complete the following sections carefully:

<figure><img src="/files/nkgX6aIU1Il6cqJptx09" alt=""><figcaption></figcaption></figure>

#### **3.1 Blacklisted Address**

* **Field Description:**\
  This field will automatically display the currently flagged address.
  * **Note:** This field is **non-editable**.

**3.2 Reason for Appeal**

* **Purpose:**\
  Provide a detailed explanation of why you believe the address has been wrongly blacklisted. This is a **key reference** for administrators during the review process.
* **Required Field:**\
  This field is **mandatory** and must be between **10 and 500 characters** in length.
* **Filling Tips:**\
  Describe the reason for the potential misjudgment as clearly and accurately as possible. For example, explain the normal use of the address, the nature of its transactions, or relevant background. The more detailed your explanation, the better the chances of successful review.

**3.3 Supporting Image**

* **Purpose:**\
  You may upload **one image** as evidence to support your appeal. Visual evidence can help convey the situation more clearly and enhance the persuasiveness of your appeal.
* **Upload Guidelines:**
  * This field is **optional**, but providing visual evidence is strongly recommended.
  * You may upload **only one** image.
  * Maximum image size: **4MB**.
* **Upload Instructions:**\
  Click the **“Upload Image”** button. In the file selection dialog that appears, choose the image file and click “Open” to complete the upload.

#### **4. Submitting the Appeal & Feedback**

**4.1 Submission**

After filling in all required fields (and uploading an image if applicable), click the **“Submit”** button. The system will then begin processing your appeal.

**4.2 Feedback**

* **Success Notification:**\
  Once the appeal is submitted successfully, a confirmation message will appear:\
  \&#xNAN;**“Report submitted successfully, thank you for your support!”**
* **Review Process:**\
  After submission, your appeal will be reviewed by the backend administrators. Please wait patiently for the review outcome. The admin team will process your appeal promptly in accordance with the established review procedures.

#### **5. Important Notes**

* **Accuracy & Honesty:**\
  Ensure that all information in your appeal (including uploaded images) is truthful, accurate, and valid. Submitting false appeals or fake evidence may negatively impact the system and other users.
* **Image Compliance:**\
  Uploaded images must be relevant to your appeal and **must not contain illegal, inappropriate, or privacy-violating content**. Avoid overly vague or unclear images, as clear evidence increases the chances of a successful appeal.
* **Be Patient:**\
  Appeal reviews may take some time. Please be patient and **do not resubmit the same appeal repeatedly**, as this may increase the workload of administrators and delay the process.

We hope this guide helps you effectively use the **Blacklist Appeal** feature in Trustformer KYT. If you have any questions or suggestions, feel free to contact our support team.


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